This page explains how you can request deletion of personal data associated with your use of Anril, a product operated by Bloom Matrix. It applies to Anril business users, their team members, and individuals who have interacted with a business through Anril-connected channels (WhatsApp, Instagram, Facebook Messenger, and Telegram).
1. Your Right to Request Deletion
You may request deletion of your personal data at any time. This right is available to all users who can access Anril, as well as to individuals whose data has been processed through Anril on behalf of a business customer.
2. How to Submit a Deletion Request
Email aira@bloommatrix.in with the subject line “Data Deletion Request”. Include enough information for us to identify the relevant account or data, such as:
- The email address or phone number associated with the account
- The business (tenant) name, if known
- A brief description of the data you want deleted
We will verify the request and delete the relevant personal data without undue delay, and in any event within thirty (30) days, unless we are legally required or permitted to retain it (for example, for legal, tax, security, or dispute-resolution purposes).
3. Deleting Data via Connected Platforms
If your data reached Anril through a connected third-party platform — the WhatsApp Business Platform, Meta Business Manager, Facebook, Instagram, or Telegram — you may also revoke Anril’s access at any time through that platform’s own settings. Certain data controlled directly by those platforms can only be deleted through the platform itself, and revoking access there does not automatically delete data already stored in Anril — submit a request as described in Section 2 for that.
4. If a Business Customer Uploaded Your Data
Where a business customer using Anril has uploaded your contact or communication data (for example, as a lead or customer record), that business acts as the controller of your data. If you are an end-customer of an Anril business customer, you may direct your deletion request to that business directly. Bloom Matrix will assist the business in fulfilling such requests when contacted through the process above.
5. What Happens After Account Termination
Upon termination or closure of a customer account, we delete or anonymize the associated personal data within a commercially reasonable period, subject to legal retention requirements described in our Privacy Policy.
6. Contact
- Bloom Matrix
- Support Email: aira@bloommatrix.in
Registered Office Address:
- 352-1, Srinivasapuram Street, Avinashi, Tiruppur, Tamil Nadu – 641654, India
For more on how we collect, use, and protect data generally, see our Privacy Policy.